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During the checkout process, depending on the country you are making the purchase from, you will be provided with the following payment options:

  • A. Payment via a credit card or a debit card
  • B. Payment directly into our bank account at a bank branch
  • C. Payment via a wire transfer to our bank account

Pay securely with your credit or debit card without exposing your details. When paying online, your details are protected by VeriSign SSL encryption (the highest level of protection commercially available)

Simply send an email to cancellations@e2ang.com, quoting your order reference number and the reason for the cancellation. As long as the item has not been shipped we will offer a full refund, however if the order has been shipped then your refund will be less any shipping charges that we have incurred up to the point the refund was actioned.

To find out the status of your order kindly email us at customerservices@e2ang.com

If your online payment for an order has failed, please check that it is not due to one of the following reasons:

Card security code failed
Please note that an incorrect card security code could cause a payment failure. The card security code is the short numeric code on the back of your credit card. Please verify that you have entered the correct card security code and try again.

Insufficient funds
Please ensure that you have sufficient funds in your account and that the payment for your order does not exceed your credit card limit.

The 3-D security code failed
Please make sure that:
Your credit card should be authorized by your credit card issuer to make online payment by activating your credit cards 3D Security Code or iPIN
The 3-D Security Code for Visa is called Verified by Visa (VBV) and for Master Card it is called MasterCard Secure Code.

We don’t accept cash on delivery. Handling cash is expensive and inefficient. We’re able to offer you these incredibly low prices by keeping our operations as low cost and efficient as possible

It may take 7-15 business days for a refund to appear on your credit card statement, and up to 5 business days if it is a refund directly to either your debit card, bank account, or mobile money service provider. If your purchase was paid for via a cash payment to our bank, then we will pay the refund into your nominated bank account.

At E2A we sincerely hope you will be more than satisfied with your purchase. However in the event that you wish to return an item, we offer a 5 day return policy starting from the day that your items are delivered to you. If you’re unhappy with an item we’ll arrange for it to be collected, or for you to drop it off at the offices of our courier partner

We also encourage you to check your order upon delivery, and if any items are incorrect, damaged or faulty you should notify us immediately by calling by sending an email to customerservices@e2ang.com with your order number, and details of what is wrong with the item so that we can arrange for free return shipping

The return shipping will be free if the return is due to incorrect, damaged or faulty goods. Otherwise you’ll be required to pay the return shipping charges

Items have to be returned in the same condition as in which they were received and in the original packaging along with proof of purchase (order number and delivery note). Once the items have been returned and verified, you will receive a refund as soon as possible. Items not returned in their original merchantable condition cannot be refunded. Kindly note that we do not offer refunds on items in our lingerie, bridal and jewellery range of products.

If you have made payment directly into our bank account, then we will send your refund to your nominated bank account. If the item was paid for by either debit or credit card, then the refund will be returned only to the card that was used for the purchase. If payment was made via mobile money, then your refund will be made back to your mobile money account

This is a feature that we will be introducing shortly. Kindly email us at: sell@e2ang.com with details of who you or your company are, where you are based, and the items you wish to sell on E2A

We’ve initially rolled out the platform in Nigeria, and we’ll shortly be expanding to Ghana, Kenya & Tanzania, and eventually we fully intend to live up to our name and we’re actively rolling out the platform across Sub-Sahara Africa. Sign up to our newsletter to receive regular updates on our roll out plan. If you’re keen for our platform to serve your country ASAP, then please email us atinfo@e2ang.com

You can place your order from any country in the world for delivery to an address in any of the countries that we presently serve

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