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Help

How am I protected on E2A?

We take great pride in protecting our buyers, and ensure that as a buyer you have an efficient and rewarding experience when using the E2A online shopping portal

Can I sell on E2A?
This is a feature that we are very keen to introduce shortly. Kindly email us at: sell@e2ang.com with details of who you or your company are, where you are based, and the items you wish to sell on E2A

What if I can’t find what I’m looking for on E2A?
Simply email us at sourcing@e2ang.com and we’ll do our best to competitively source the item for you and to add more variations of it to our online catalogue

How are shipping charges calculated?

Your shipping charges will depend on the type of products that make up your order, and your delivery location. So as to keep our prices low, whilst ensuring that you receive an express service, we use carefully chosen efficient and effective logistic partners.

When will I get my product after I place an order (delivery period)?
Our standard delivery timeline is 2 to 3 working days for items that are in stock, and 7 to 10 working days for items that are out of stock.

Do you have an office address?
We have offices in all of the countries that we serve. However, since we are an online store, we do not have physical storefronts.

Can I pick up my item instead of having it delivered?
WE2A does not offer a pick up service from our offices or warehouses. All items will either be delivered to your home or office or collected from the depots of our logistics partners.

What if I am not home or in the office at the time of delivery?
Our dispatch personnel would call you before making the delivery. If you are unavailable to receive your item, we will either leave it at your office reception desk, or with a member of your household, or ask that you collect it from the depot of our logistics partner

My items haven't arrived yet. What can I do?
If you have not received your items or heard from our dispatch team 15 days after placing your order, kindly contact us via email at wheresmystuff@e2ang.com Make sure you have your order number handy. Your order number will be in the e-mail you received when your order was confirmed.

How do I track my order?
To check your order status, please email our Customer Service team on: customerservices@e2ang.com

If I order multiple items, will I receive all my items in a single package?
We always strive to send you a complete package with all of your order items. However, we may delivery items separately in order to ensure timely delivery.

How do I make payment?

During the checkout process, depending on the country you are making the purchase from, you will be provided with following payment options:
A. Payment via a credit card or a debit card
B. Payment directly into our bank account at a bank branch
C. Payment via a wire transfer to our bank account

How does E2A protect my payment?
Pay securely with your credit or debit card without exposing your details. When paying online, your details are protected by VeriSign SSL encryption (the highest level of protection commercially available)

Why did my online payment fail?
If your online payment for an order has failed, please check that it is not due to one of the following reasons:

Card security code failed
Please note that an incorrect card security code could cause a payment failure. The card security code is the short numeric code on the back of your credit card. Please verify that you have entered the correct card security code and try again.

Insufficient funds
Please ensure that you have sufficient funds in your account and that the payment for your order does not exceed your credit card limit.

The 3-D security code failed
Please make sure that:
1. Your credit card should be authorized by your credit card issuer to make an online payment by activating your credit cards 3-D Security Code or PIN.
The 3-D Security Code for Visa is called Verified by Visa (VBV) and for Master Card it is called MasterCard Secure Code.

I am having trouble placing items in the cart. Why is this?
In order to put items in the basket, you should adjust the security settings of your browser. Please follow the steps below:

For Internet Explorer 6 or 7:
Click Tools.
In the drop down selection menu, select Internet Options.
Click the Security tab.
Click the “Security level for this zone” and adjust it to custom level.
Scroll down the settings to the scripting box.
Select “Enable” in the Active Scripting and Scripting of Java Applets box
Click OK.
Click Internet Options and then OK again to accept the settings.

Mozilla Firefox:
Click Tools.
In the drop down selection menu, select Settings.
Click the Content tab.
Check Enable JavaScript and enable Java.
Click OK.

Google Chrome:
On the web browser menu click on the “Customize and control Google Chrome” and select “Settings”.
In the “Settings” section click on the “Show advanced settings…”
Under the the “Privacy” click on the “Content settings…”.
When the dialog window opens, look for the “JavaScript” section and select “Allow all sites to run JavaScript (recommended)”.
Click on the “OK” button to close it.
Close the “Settings” tab.
Click on the “Reload this page” button of the web browser to refresh the page and continue shopping.

Order Tracking

To check your order status, please email our Customer Service team on: customerservices@e2ang.com

Cancel an Order
Simply send an email to cancellations@e2ang.com , quoting your order reference number and the reason for the cancellation. As long as the item has not been shipped we will offer a full refund, however if the order has been shipped then your refund will be less any shipping charges that we have incurred up to the point the refund was actioned

Missing, Incomplete or Damaged Orders
If your order hasn’t arrived within 5 days, please email our Customer Service team on customerservices@e2ang.com. If your order arrives and the goods are faulty, damaged or incomplete, please fill in our customer service form or send an email to: customerservices@e2ang.com

Returns Procedure
The return shipping will be free if the return is due to incorrect, damaged or faulty goods. Otherwise you’ll be required to pay the return shipping charges

Items have to be returned in the same condition as in which they were received and in the original packaging along with proof of purchase (order number and delivery note). Once the items have been returned and verified, you will receive a refund as soon as possible. Items not returned in their original merchantable condition cannot be refunded. Items from our lingerie, bridal and jewellery range of products are non-refundable.

If you have made payment directly into our bank account, then we will send your refund to your nominated bank account. If the item was paid for by either debit or credit card, then the refund will be returned only to the card that was used for the purchase. If payment was made via mobile money, then your refund will be made back to your mobile money account

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