How am I protected on E2A?
Can I sell on E2A?
What if I can’t find what I’m looking for on E2A?
How am I protected on E2A?
How are shipping charges calculated?
How do I make payment?
Card security code failed
Please note that an incorrect card security code could cause a payment failure. The card security code is the short numeric code on the back of your credit card. Please verify that you have entered the correct card security code and try again.
Insufficient funds
Please ensure that you have sufficient funds in your account and that the payment for your order does not exceed your credit card limit.
The 3-D security code failed
Please make sure that:
1. Your credit card should be authorized by your credit card issuer to make an online payment by activating your credit cards 3-D Security Code or PIN.
The 3-D Security Code for Visa is called Verified by Visa (VBV) and for Master Card it is called MasterCard Secure Code.
For Internet Explorer 6 or 7:
Click Tools.
In the drop down selection menu, select Internet Options.
Click the Security tab.
Click the “Security level for this zone” and adjust it to custom level.
Scroll down the settings to the scripting box.
Select “Enable” in the Active Scripting and Scripting of Java Applets box
Click OK.
Click Internet Options and then OK again to accept the settings.
Mozilla Firefox:
Click Tools.
In the drop down selection menu, select Settings.
Click the Content tab.
Check Enable JavaScript and enable Java.
Click OK.
Google Chrome:
On the web browser menu click on the “Customize and control Google Chrome” and select “Settings”.
In the “Settings” section click on the “Show advanced settings…”
Under the the “Privacy” click on the “Content settings…”.
When the dialog window opens, look for the “JavaScript” section and select “Allow all sites to run JavaScript (recommended)”.
Click on the “OK” button to close it.
Close the “Settings” tab.
Click on the “Reload this page” button of the web browser to refresh the page and continue shopping.
Order Tracking
Items have to be returned in the same condition as in which they were received and in the original packaging along with proof of purchase (order number and delivery note). Once the items have been returned and verified, you will receive a refund as soon as possible. Items not returned in their original merchantable condition cannot be refunded. Items from our lingerie, bridal and jewellery range of products are non-refundable.
If you have made payment directly into our bank account, then we will send your refund to your nominated bank account. If the item was paid for by either debit or credit card, then the refund will be returned only to the card that was used for the purchase. If payment was made via mobile money, then your refund will be made back to your mobile money account