To check your order status, please email our Customer Service team on: firstname.lastname@example.org
Collecting personal information
Simply send an email to email@example.com, quoting your order reference number and the reason for the cancellation. As long as the item has not been shipped we will offer a full refund, however if the order has been shipped then your refund will be less any shipping charges that we have incurred up to the point the refund was actioned
If you need to change details of your delivery address, please email us at firstname.lastname@example.org. Please be ready to quote your order number and order date.
Missing, Incomplete or Damaged Orders
If your order hasn’t arrived within 5 working days, please email our Customer Service team on email@example.com. If your order arrives and the goods are faulty, damaged or incomplete, please fill in our customer service form or send an email to firstname.lastname@example.org.
At E2A we sincerely hope you will be more than satisfied with your purchase. However in the event that you wish to return an item, we offer a 5 day return policy starting from the day that your items are delivered to you. If you’re unhappy with an item we’ll arrange for it to be collected, or for you to drop it off at the offices of our logistics partner.
We also encourage you to check your order upon delivery, and if any items are incorrect, damaged or faulty you should notify us immediately by calling by sending an email to email@example.com with your order number, and details of what is wrong with the item so that we can arrange for free return shipping.
The return shipping will be free if the return is due to incorrect, damaged or faulty goods. Otherwise you’ll be required to pay the return shipping charges.
Items have to be returned in the same condition as in which they were received and in the original packaging along with proof of purchase (order number and delivery note). Once the items have been returned and verified, you will receive a refund as soon as possible. Items not returned in their original merchantable condition cannot be refunded.
If you have made payment directly into our bank account, then we will send your refund to your nominated bank account. If the item was paid for by either debit or credit card, then the refund will be returned only to the card that was used for the purchase. If payment was made via mobile money, then your refund will be made back to your mobile money account.
For reasons related to health and hygiene, we cannot offer refunds on the following products: Personal hygiene items (hairpieces and other similar products) – Any form of underwear and jewellery. Items that have been used or worn or are not returned in their original box or package. All wedding dresses, wedding veils, bridal tiaras and bridal pins are also not returnable