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SHIPPING & PAYMENT

Shipping & Delivery

How are shipping charges calculated?

Your shipping charges will depend on the weight and dimensions of your order and your delivery location. So as to keep our prices low, whilst ensuring that you receive an express service, we use carefully chosen efficient and effective logistic partners.

The shipping charges will be calculated during checkout

When will I get my product after I place an order (delivery period)?

Our standard delivery timeline is 2 to 3 working days for items that are in stock, and 7 to 10 working days for items that are out of stock.

Do you have an office address?

We have offices in all of the countries that we serve. However, since we are an online store, we do not have physical storefronts.

Can I pick up my item instead of having it delivered?

E2A does not offer a pick up service from our offices or warehouses. All items will either be delivered to your home or office or collected from the depots of our logistics partners

What if I am not home or in the office at the time of delivery?

Our dispatch personnel would call you before making the delivery. If you are unavailable to receive your item, we will either leave it at your office reception desk, or with a member of your household, or ask that you collect it from the depots of our logistics partners.

My items haven’t arrived yet. What can I do?

If you have not received your items or heard from our dispatch team 15 days after placing your order, kindly contact us via email at wheresmystuff@e2ang.com Make sure you have your order number handy. Your order number will be in the e-mail you received when your order was confirmed.

How do I track my order?

To check your order status, please email our Customer Services team on: customerservices@e2ang.com

If I order multiple items, will I receive all my items in a single package?

We always strive to send you a complete package with all of your order items. However, we may delivery items separately in order to ensure timely delivery.

Payment

How do I make payment?

During the checkout process, depending on the country you are making the purchase from, you will be provided with following payment options:

  • Option A: Payment via a credit card or a debit card
  • Option B: Payment via a wire transfer to our bank account

We DO NOT offer the option of payment on delivery

How does E2A protect my payment?

Pay securely with your credit or debit card without exposing your details. We only release payment to the supplier after we confirm delivery of your order. When paying online, your details are protected by VeriSign SSL encryption (the highest level of protection commercially available)

Why did my online payment fail?

If your online payment for an order has failed, please check that it is not due to one of the following reasons:

Card security code failed

Please note that an incorrect card security code could cause a payment failure. The card security code is the short numeric code on the back of your credit card. Please verify that you have entered the correct card security code and try again.

Insufficient funds

Please ensure that you have sufficient funds in your account and that the payment for your order does not exceed your credit card limit.

The 3-D security code failed

Please make sure that:

  • Your credit card should be authorized by your credit card issuer to make online payment by activating your credit cards 3D Security Code or iPIN
  • Your credit card has an activated 3-D security code. If you have not activated your 3-D Security Code, please contact your card issuer with this issue.

The 3-D Security Code for Visa is called Verified by Visa (VBV) and for Master Card it is called MasterCard Secure Code.

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